FAQ

How To & Tips and Tricks.

Ways to change your network and email password
Self Service Password Reset (SSPR).     If you have been invited to enrol in to Self Service Password Reset and have set up your alternative contact email...
Thu, 11 Mar, 2021 11:24
How to find your computer name
There are several ways to find the name of your computer. Typically when you raise a incident or support ticket we will need to know your computer name. ...
Wed, 15 Dec, 2021 15:06
How to get your IP Address
Occasionally you will be asked for IP address, here's how to get it. When logged into your computer, type CMD into the search or run box and hit enter...
Thu, 11 Mar, 2021 11:24
Confidential Printing (Locked Printing)
With the introduction of the new printer, we can now set up a function that allows confidential printing or Locked Printing. This allows the printer to h...
Thu, 11 Mar, 2021 11:24
Copying and Scanning
Copying 1) Press the Home key on the top left of the control panel, and press the Copy icon on the Home screen 2) Make sure no ...
Thu, 11 Mar, 2021 11:24
Re-Register your DNS Entry.
Sometimes your computer will loose it's link to DNS (DNS Entry) or it becomes stale. A support representative will ask you to re-register your DNS ent...
Thu, 11 Mar, 2021 11:24
Manually Installing Windows 10 Updates
Open Settings (Win+I) and click/tap on the Update & security icon.   Click/tap on Windows Update on the left side and click/tap on the Check for...
Thu, 11 Mar, 2021 11:24
Polaris Password Resets
Polaris logins are managed by CPL, not by the HUB As a Line Manager, you have the ability to reset the accounts of your staff 1.    Login to you...
Tue, 1 Jun, 2021 13:13
Marketing Tablets - Trouble Connecting to WIFI
If you're having problems connecting to the WIFI with your marketing tablets, the below steps can help you resolve the issue. 1. Check your tablet...
Thu, 18 May, 2023 13:09
Changing Your Default Printer
Thu, 18 May, 2023 13:10