If you're having problems connecting to the WIFI with your marketing tablets, the below steps can help you resolve the issue.


1. Check your tablets WIFI settings.


  • Go to Settings > Wi-Fi and use the toggle to turn the Wi-Fi on. Note that this may differ depending on the version of Android you are using. 
  • Once you turn Wi-Fi on, you will be able to see the networks available and connect to them. If your tablet doesn't remember any Wi-Fi network, you may want to add one. To do that, click on the Wi-Fi network you want to connect to, enter its password and click CONNECT. 

If you type the password correctly, your phone will connect to the network and you will see the Wi-Fi on the upper part of the screen.   



If you don't see the Wi-Fi icon on the screen of your phone as shown on the screenshot above, you didn't connect to the Wi-Fi network properly. 

2. Remove WIFI network and re-add it again.

  • Open Wi-Fi settings (like I showed you in the fix no. 1) and tap on the Wi-Fi network you have problems connecting to. Forget it and then try to add it once again (make sure that you know the right password). 

3. Turn off Flight mode

If you see an airplane icon next to your battery icon then your tablet is not connecting to the WIFI as it is in airplane mode.  To turn this off follow these steps.

  • Tap Settings, then tap More under the “Wireless & Networks” setting.
  • Find the “Airplane mode” checkbox and uncheck it (you will see a little airplane icon in the top corner of the screen disappear), then tap Back.
  • Flip the switch next to Wi-Fi back on, then make sure you still see the airplane-mode icon at the top of the screen.